Chess ICT Burnley

About Chess

Chess are one of the UK’s leading ICT solution providers. We’ve been in business for over 25 years and now help over 33,000 businesses grow through innovative technology and expert advice.

Every one of us is passionate about the service we offer our customers. We understand what’s important to our customers is getting on with running and growing their business. They shouldn’t have to think about their technology — it should simply work, so they can focus on what they do best.

We understand every one of our customers has different requirements to help them succeed in today’s complex business world, so that’s why we make sure we offer the full range of Voice & Connect, ICT, CyberSecurity and Digital services. We solve our customers’ problems, so they don’t have to.

Our People

At Chess, we put our customers at the heart of everything we do. Every one of our people has Customer Passion and Customer Personality Training, to make sure we offer the best possible service. Last year we invested over £44,000 in external training to upskill or people to provide a greater customer experience. On average 32% of our people attend an internal training session each month to ensure their continuous development.

We believe that by equipping our people with all the tools they need to do their job to the best of their ability we are making a commitment to our customers that we will always strive to put them at the core of everything we do. That’s why we’re proud to have a TrustPilot score of 8/10.

Award Winning

We pride ourselves on our award winning service and solutions. We’re extremely proud that our people voted us 1st in ‘The Sunday Times 100 Best Companies to Work for’ list 2018 after being runners up in, both, 2016 and 2017. This was still after 8 consecutive years in the top 100.

Other awards include:

  • 2017 O2 Digital & Customer Excellence Awards
  • 2017 Winner in North West Regional Final of Million Makers Challenge
  • 2017 Top five in National Final of Million Makers Challenge
  • 2017 Best Leader The Sunday Times ‘100 Best Companies To Work For’
  • 2017 Best Digital Marketing Innovaton at CRN Sales & Marketing Awards
  • 2017 BSI -ISO 14001 Environmental Management (EMS)
  • 2017 BSI – ISO 9001 Quality Management
  • 2016 National Champion Certificate in the Employer of the Year category at the 2016/2017 European Business Awards
  • 2016 Shortlisted in UK Customer Experience Award Finals 2016
  • 2016 BSI Environmantal Standard
  • 2016 BSI 9001 Quality Management
  • 2015 Investor in People – Leader of the Year
  • 2015 Northern Tech Awards – Top 15 Fastest Growing Technology Companies
  • 2015 Northern Tech Awards – Top 50 fastest Growing Companies
  • 2015 Sunday Times Innovation in Engagement Practice
  • 2015 MegaBuyte – UK Top 50 best performing privately-owned technology companies
  • 2015 HR Excellence Awards – Most people focused CEO
  • 2015 Customer First
  • 2015 Investors in People
  • 2015 BSI Environmental Standard
  • 2015 BSI 9001 Quality Management
  • 2015 Microsoft Partner – Gold Customer Relationship Management
  • 2014 Comms National Award – Outstanding Industry Contribution Award (CEO David Pollock)
  • 2014 European Business Awards – UK Champion – Customer Focus
  • 2014 Microsoft Gold Partner
  • 2014 Microsoft Gold Customer Relationship Management
  • 2012 Mobile Industry Awards
  • 2011 Institute of Customer Service
  • 2010 BSI Environmental Standard
  • 2009 Customer First
  • 2009 Sunday Times Tech Track 100
  • 2008 BSI Environmental Standard
  • 2008 National Training Award
  • 2008 Ernst & Young Entrepreneur of the Year – CEO David Pollock
  • 2008 Telecoms Industry Entrepreneur of the Year – CEO David Pollock
  • 2007 Sunday Times Tech Track 100
  • 2006 Sunday Times Fast Track 100

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