Award winning estate agent Petty Real are to set up a new call centre employing around 100 people in the Red Lion Building in the centre of Burnley. The purpose of this latest investment is to supercharge the company’s customer service provision.
They have set themselves the task of becoming a one stop shop for anyone looking to buy or sell a property and the call centre will help to achieve this by dealing with all sorts of enquiries in one central location, including mortgages, insurance, valuations, sales and letting. The forward-thinking organisation has already begun recruitment and the response has been astonishing, receiving 200 applications in just two days.
The call centre will be managed by Emma Taggart who has an impressive employment history with national organisations including Manchester United.
“My task is to make Petty Real more accessible when the customer needs us, so I’ll be drawing on all my life experience in customer service to do that” says Ms. Taggart.
The property market is very traditional and has been slow to change in the past. That’s what makes Petty Real, under the leadership of Chairperson Charlotte Hagan, so special.
She is young and ambitious with a new perspective on the sector, and she actually does what others merely claim to do: placing the customer at the heart of the business.
Ms. Hagan was available to comment:
“We want to be like the Google of Burnley, and that means helping our clients at every stage of the journey. For instance, we’ve got our sister company Real Financial Advice that can search 100s of different mortgages rather than just pushing one product with few different variations.”
“Times are changing for the property sector” she explains, “and only by embracing new ways of doing business can we achieve our mission of taking the stress out of moving house.”
Apart from the state-of-the-art call centre, Petty Real are doing everything they can to make the process as slick and high tech as possible. This includes offering drone imagery to provide better images, and even interactive 3d tours of properties, so people don’t waste their time and money on making unnecessary viewings.
The positive changes are already having a positive impact. At the end of last year Petty Real won three industry awards. One of which was to be selected as the local member of the Relocation Agent Network. This is a handpicked group of trusted Estate Agents around the country who work together to assist people looking to relocate from other parts of the country.